Repeat bookings aren’t just about numbers on the schedule; they are the backbone of a sustainable salon. A loyal client base means: Financial stability: Clients coming back regularly creates predictable revenue streams. Stylist security: A fuller column gives team members confidence that their income is consistent. Business growth: It costs less to retain a client […]
Effective stock control is one of the most important operational practices for any salon or retail business. Running out of stock not only interrupts daily operations but can also result in lost sales, frustrated staff, and disappointed clients. When a client expects their preferred product or colour to be available, not having it on hand […]
Quiet moments in the salon are the perfect chance to turn downtime into a fun, engaging way to build product knowledge. Instead of sitting through long lessons, your team can learn in short, interactive bursts that feel more like games than training. One great way to do this is by turning knowledge into a quiz. […]
Know Your Business Costs (Your Break-Even Point) Before setting prices, you need to know how much it costs to keep your salon open. Fixed Costs (Overheads): These don’t change with the number of clients. Examples: Rent/lease Utilities (electricity, water, gas, internet) Wages/salaries for receptionists or admin staff Insurance Software subscriptions (booking system, accounting) Marketing/advertising Cleaning […]
In the salon industry, where client satisfaction and team collaboration are central to success, attendance and punctuality play a crucial role. When stylists and team members arrive on time and consistently meet their scheduled commitments, the salon operates smoothly, clients feel valued, and staff morale remains high. Conversely, poor attendance and lateness can create tension, […]
When you notice interpersonal tension between two salon team members, the first priority is to recognise and address it quickly. In a salon, atmosphere is part of what clients are paying for, so even subtle signs such as short, cold responses, avoiding eye contact, passive-aggressive actions, or sharp tones can create discomfort for clients. The […]
When a client decides to move on and start seeing another stylist, it can stir up a mixture of emotions. It’s completely normal to feel hurt, confused, or even frustrated, especially if you’ve invested time in building a relationship with them. But the way you respond in that moment — both internally and outwardly — […]
Asking your clients what opening hours suit them best is a smart, customer-first approach. It shows you’re listening, open to feedback, and want to serve them in the most convenient way possible. I would start this conversation with your team first here is a rough script for you I’ve been thinking — it might be […]
Do you have unused space in your salon? Here’s a step-by-step guide to help you turn that space into income by renting it out to independent beauty professionals. PHASE 1: STRATEGY & PLANNING 1. Assess Your Space Walk through your salon with fresh eyes. Look for: Unused treatment rooms Oversized backroom, kitchen, or staff areas […]
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