Yes its scary to say however as the Christmas season approaches, salon life begins to move at a much faster pace. Clients rush to secure their appointments, retail sales climb, and the energy in the salon becomes electric. While this is one of the most exciting times of the year, it can also be one […]
Today I will go through some tips and tricks on what you need to make the experience work well for your client. Also go and test a few online and see how the experience is.  Client Experience Easy to Use: Your booking system should be extremely simple for clients to navigate, whether they’re using […]
Effective appointment scheduling is one of the most important aspects of running a successful salon. The way a diary is managed determines not only how smoothly the day runs, but also how clients perceive the professionalism of the business. A poorly managed appointment system can lead to two major issues: overbooking and under booking. Both […]
Repeat bookings aren’t just about numbers on the schedule; they are the backbone of a sustainable salon. A loyal client base means: Financial stability: Clients coming back regularly creates predictable revenue streams. Stylist security: A fuller column gives team members confidence that their income is consistent. Business growth: It costs less to retain a client […]
Effective stock control is one of the most important operational practices for any salon or retail business. Running out of stock not only interrupts daily operations but can also result in lost sales, frustrated staff, and disappointed clients. When a client expects their preferred product or colour to be available, not having it on hand […]
Quiet moments in the salon are the perfect chance to turn downtime into a fun, engaging way to build product knowledge. Instead of sitting through long lessons, your team can learn in short, interactive bursts that feel more like games than training. One great way to do this is by turning knowledge into a quiz. […]
Know Your Business Costs (Your Break-Even Point) Before setting prices, you need to know how much it costs to keep your salon open. Fixed Costs (Overheads): These don’t change with the number of clients. Examples: Rent/lease Utilities (electricity, water, gas, internet) Wages/salaries for receptionists or admin staff Insurance Software subscriptions (booking system, accounting) Marketing/advertising Cleaning […]
In the salon industry, where client satisfaction and team collaboration are central to success, attendance and punctuality play a crucial role. When stylists and team members arrive on time and consistently meet their scheduled commitments, the salon operates smoothly, clients feel valued, and staff morale remains high. Conversely, poor attendance and lateness can create tension, […]
When you notice interpersonal tension between two salon team members, the first priority is to recognise and address it quickly. In a salon, atmosphere is part of what clients are paying for, so even subtle signs such as short, cold responses, avoiding eye contact, passive-aggressive actions, or sharp tones can create discomfort for clients. The […]
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